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Review Time
I signed up for their basic hosting plan thinking it would be fine for my small business site. Big mistake. The site is slow as molasses and crashes at least twice a week. I contacted support and they said it's because I'm on a shared server but they didn't offer any real solution. I'm paying for hosting that barely works. I've had better experiences with free hosting. Honestly stay away from this company.
I have used Web4Africa for about six months and it has been a nightmare. Their hosting is slow and unreliable and my website crashes all the time. The domain renewal process is also painfully slow which caused me a lot of stress. But the worst part is their support. The slowest ticket responses I have ever seen. It took them five days to answer a simple question. Unacceptable.
I've been with Web4Africa for about six months and I'm completely fed up. Their customer support is the slowest I have ever experienced. I had a simple issue with my domain renewal and it took them over a week to respond to my ticket. By then, my domain had already expired and I lost access to my email. The hosting itself is terrible too. My site kept going down and when I asked for help, I got copy-paste responses that didn't even address my problem. I'm moving to a different provider as soon as possible.
I have been using Web4Africa for almost four years and it has gotten worse over time. Their domain renewal process used to be okay but now it is so slow it takes days for the domain to become active again. Last month I renewed a domain for my photography portfolio and the renewal took over a week. I missed a deadline for a client because the domain was down. Their hosting has also become increasingly slow and unstable. I am finally switching to another provider and I am glad to be done.
I have been using Web4Africa for about a year and I regret every single day of it. When my domain was about to expire, I tried to renew it well in advance but their system kept giving me errors. I submitted a support ticket, but the response was unbelievably slow. I am talking about the slowest ticket processing I have ever dealt with. They finally got back to me three days later and said it was a payment gateway issue. By the time they fixed it, my domain had already expired and I almost lost it to a squatter. Their hosting is just as bad, constant downtime and slow page loads. I really wish I had never signed up with them. It has been a total waste of money and time.
I signed up for Web4Africa hosting based on a friend's recommendation. Huge mistake. My site has been down three times in two months. Every time I submit a ticket it takes over a week to get a reply. The slowest ticket system imaginable. Their domain renewal is also a pain. I tried to transfer a domain out and it took forever. I am so disappointed with this company. Do not use them.
I needed to renew a domain for a client and Web4Africa took twelve days to process it. The client lost access to their site and was furious. Their support was useless and blamed me for not renewing earlier. Their slow domain renewal is a joke. I have been using them for years and it keeps getting worse. Their hosting is also slow and unreliable. I am done with this company.
I thought I'd give Web4Africa a try but it's been nothing but trouble. The slowest support tickets I've ever experienced, I had a critical issue and they took nearly a week to even look at it. Domain renewal was a mess too, the system kept failing and I had to chase them for days. The hosting itself is unreliable, my site was down for hours during peak times. This is not the service I paid for. I'm honestly disappointed and would recommend avoiding them.
I had to renew two domains recently and both experiences were awful. The first one took five days to process and the second one had an error that locked my account. I had to call and wait on hold for 30 minutes. The slow domain renewal process is a recurring issue with them. I'm moving all my domains elsewhere. This company is a joke.
I have never dealt with a company that is so unresponsive. I submitted a ticket about a simple domain renewal and it took them nine days to reply. By then my domain had already expired and I had to pay a huge fee to get it back. Their hosting is also terrible, my site was loading so slow that I had to switch to a different provider midway through the year. The only reason I stuck with them for so long was because I had already paid for a year but I regret every day of it. Their support team seems to have no idea what they are doing and they never fix anything. I will tell everyone I know to stay away from Web4Africa.
Web4Africa is an ICANN-accredited domain registrar and full-suite web hosting provider established in 2002. Over more than two decades, it has expanded its infrastructure and services across multiple African countries including South Africa, Nigeria, Ghana, and Kenya, operating data centres and offering services locally to ensure performance, data sovereignty, and reliability.
Their offerings include domain registration, shared and cloud hosting, virtual private servers (VPS), SSL certificates, WordPress hosting, bare-metal servers, and backup & storage. Web4Africa emphasizes excellent local support, competitive pricing, and stable infrastructure in African markets. In July 2024, Web4Africa was acquired by HOSTAFRICA, integrating its operations under the HOSTAFRICA brand while maintaining its service commitments.
Their headquarters / physical office is located at 50 Constantia Boulevard, Quadrum Office Park, Constantia Kloof, Roodepoort, Gauteng 1709, South Africa, with postal address P.O. Box 5994, Cresta, Randburg, Gauteng 2118. Their sales and support lines are available via local South African numbers; they also serve many clients across Africa and globally via their network of data centres.
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