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Review Time
I tried renewing a simple .com domain and it turned into a nightmare. The process was so slow that my domain almost expired. I kept getting error messages and the support team just kept saying they were working on it. It took over a week to get it sorted. I've never seen a domain registrar this slow. Their hosting is just as bad. My site loaded like a turtle. Save yourself the trouble and go elsewhere.
My site keeps going down and the hosting is just plain bad. I submitted a ticket and it took them 2 days to say they were looking into it. That's the slowest ticket I've ever had. Then they said it was fixed but it's still happening. I'm not a tech expert but even I know this is poor service. I'm done.
I thought I was getting a decent deal with Web4Africa but it turned out to be the worst decision for my small business. Their hosting is so slow that my site takes forever to load, especially during peak hours. I tried reaching out to support about the issue and got the slowest ticket response I have ever seen. It took them three days just to reply with a generic copy paste message that did not even address my problem. I am so disappointed because I trusted them based on their long history but clearly they do not care about customers anymore. My domain renewal also took forever to process and I almost lost my domain because of their delay. Do not waste your money here.
I have been trying to transfer a domain away from them and they make it so hard. Every step is delayed. Their support is the slowest ticket system I have seen, they took a week to answer a simple question. Their hosting is just as bad, constant downtime. I am done with Web4Africa, they are a joke.
I signed up for Web4Africa's hosting expecting decent performance. Instead, my site is constantly slow and sometimes just doesn't load. Their support is a nightmare, the slowest ticket system I've ever used. When I tried to renew a domain, they messed it up and I had to fight to get it sorted. Honestly, I've had better service from free hosts. Stay away.
I signed up for Web4Africa because of their long history but that was a mistake. Their hosting is the slowest I have ever used and their ticket support is non existent. I waited three weeks for a simple question about domain renewal. I am now moving to a real provider. This company is a joke.
I honestly do not know how this company is still in business. I signed up for their shared hosting plan because it was cheap but I got what I paid for. My website was loading so slowly that I was losing customers every day. I submitted ticket after ticket about the slowest ticket responses I have ever seen, sometimes taking five to seven days for a simple question. Their domain management is also a joke, I tried to renew a domain and it took them three emails and a phone call to finally do it. The worst part is they charged me for services I never used and refused to give a refund. Do yourself a favor and go with someone else.
I signed up for their basic hosting plan because it was cheap but cheap is not worth it. My site loaded so slow that visitors would leave before it finished. The control panel was confusing and buggy. I had to open a ticket for a simple issue with my email setup and it took five days for them to respond. Five days for something that should take an hour. Their ticket system is the slowest I have ever used in my life. I ended up losing a client because my site was down during a presentation.
I needed a reliable host for my small business site but Web4Africa has been a nightmare. The hosting is so slow that my pages take ages to load, and there's frequent downtime without any explanation. I submitted a support ticket about it and got no response for four days. Their domain renewal process is also incredibly slow. I'm leaving as soon as my contract ends.
I tried to renew my primary domain with Web4Africa and it took over a week to process. During that time my email stopped working and I missed important client communications. Their hosting is equally bad with slow load times and poor performance. The support team is unresponsive and unhelpful. I would give zero stars if I could.
Web4Africa is an ICANN-accredited domain registrar and full-suite web hosting provider established in 2002. Over more than two decades, it has expanded its infrastructure and services across multiple African countries including South Africa, Nigeria, Ghana, and Kenya, operating data centres and offering services locally to ensure performance, data sovereignty, and reliability.
Their offerings include domain registration, shared and cloud hosting, virtual private servers (VPS), SSL certificates, WordPress hosting, bare-metal servers, and backup & storage. Web4Africa emphasizes excellent local support, competitive pricing, and stable infrastructure in African markets. In July 2024, Web4Africa was acquired by HOSTAFRICA, integrating its operations under the HOSTAFRICA brand while maintaining its service commitments.
Their headquarters / physical office is located at 50 Constantia Boulevard, Quadrum Office Park, Constantia Kloof, Roodepoort, Gauteng 1709, South Africa, with postal address P.O. Box 5994, Cresta, Randburg, Gauteng 2118. Their sales and support lines are available via local South African numbers; they also serve many clients across Africa and globally via their network of data centres.
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