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Review Time
I honestly can't believe this company is still in business. I signed up for their basic hosting plan thinking it would be a good deal for my small business website. It has been nothing but a nightmare from the start. My site loads slower than molasses, I am talking like a minute to load a simple page. Contacted support about it and they just kept blaming my content even though it is just text and a few images. Then I tried to renew my domain name, and that process took almost two weeks. Two weeks! I nearly lost my domain because of their incompetence. The ticket system is the absolute slowest thing I have ever encountered. It takes days to get a response, and when you do, it is some generic copy paste nonsense. I am moving everything away from Web4Africa as soon as I can. Do not make the same mistake I did.
I needed help with migrating my site and opened a ticket. That was the biggest mistake. Their ticket system is the slowest thing I have ever dealt with. I waited three days for a first response and then each reply took another 24 hours. Meanwhile my site was broken. Their hosting is also poor. I had constant downtime and the speed was atrocious. I really regret choosing Web4Africa. They are just not reliable at all.
I signed up for Web4Africa because of their long history but they don't live up to it at all. The hosting is slow and unreliable, my site kept going down. Their support is a joke, I submitted a ticket and it took them five days to reply. The domain renewal process is also painfully slow, I had to follow up multiple times just to get it processed. I've already moved to another provider and I'm so much happier. Avoid this company.
Honestly I dont know why I stuck with Web4Africa for so long. Their domain renewal process is a joke. I tried to renew my domain a week before it expired and the payment went through but the renewal did not get applied for almost five days. I had to keep emailing their support and every time I got a ticket number but no real help. It was the slowest ticket system I have ever dealt with. My site was down for a whole day because of their incompetence and I lost potential customers. Their hosting is also bad, my site kept crashing. Save yourself the headache and go with someone else.
I have been hosting with Web4Africa for a few months and it has been nothing but problems. Their hosting is unreliable and slow. My site goes down regularly. But the worst part is their support. Their ticket system is the slowest I have ever used. Sometimes it takes them four or five days to reply. Renewing my domain was also a huge hassle taking forever to process. I am so disappointed.
I have been using Web4Africa for a few months now and I deeply regret it. Their so called hosting is a joke. My site goes down constantly and when I try to reach support I get the slowest ticket responses I have ever seen. Once I waited over 48 hours for a reply about a critical outage. And domain renewal? Good luck. The process is so slow that my domain almost expired. Save your money and go elsewhere.
I wish I had read reviews before signing up with Web4Africa. Their hosting is bad, my site is slower than molasses and I have had multiple outages. When I contacted support I got the slowest ticket response in history. They kept saying they would look into it but nothing changed. Then I tried to renew my domain and it took three days for the payment to go through. I had to ask them to manually do it. This is not professional at all. I am moving to a different provider as soon as possible.
I've been with Web4Africa for two years and it just keeps getting worse. Their ticket system is a joke, I once waited a full week for a response about a critical hosting issue. When they finally replied, it was a copy paste answer that didn't even address my problem. The domain renewal process is also painfully slow. Avoid at all costs.
I had an issue with my email hosting and the slowest ticket response I got was 3 days. By then I had already fixed it myself through trial and error. Their support team seems understaffed or just doesn't care. The hosting is mediocre at best and the domain renewal process is a hassle. I wish I read reviews before signing up.
I really wanted to like Web4Africa because they've been around for so long but they've clearly stopped caring about customers. I needed to renew a domain and it took over a week for them to process the payment even though I paid instantly. Their slow support ticket system is a joke. When I complained about the delay they just gave me generic responses. The hosting has also gone downhill, my site keeps timing out. For a company that's been around since 2002 you'd think they'd have their act together.
Web4Africa is an ICANN-accredited domain registrar and full-suite web hosting provider established in 2002. Over more than two decades, it has expanded its infrastructure and services across multiple African countries including South Africa, Nigeria, Ghana, and Kenya, operating data centres and offering services locally to ensure performance, data sovereignty, and reliability.
Their offerings include domain registration, shared and cloud hosting, virtual private servers (VPS), SSL certificates, WordPress hosting, bare-metal servers, and backup & storage. Web4Africa emphasizes excellent local support, competitive pricing, and stable infrastructure in African markets. In July 2024, Web4Africa was acquired by HOSTAFRICA, integrating its operations under the HOSTAFRICA brand while maintaining its service commitments.
Their headquarters / physical office is located at 50 Constantia Boulevard, Quadrum Office Park, Constantia Kloof, Roodepoort, Gauteng 1709, South Africa, with postal address P.O. Box 5994, Cresta, Randburg, Gauteng 2118. Their sales and support lines are available via local South African numbers; they also serve many clients across Africa and globally via their network of data centres.
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