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Review Time
I needed to renew my domain with Web4Africa and it was the worst experience imaginable. The process was so slow that I had to contact support multiple times just to get it done. And speaking of support their tickets are the slowest I have ever seen. I waited three days for a reply. Their hosting is also terrible with my site going down every other day. I am leaving as soon as possible.
I tried to renew my domain with Web4Africa and it was the slowest process I have ever dealt with. It took almost three days for the renewal to go through and during that time my site was down because the domain expired. Their chat support was rude and unhelpful. I will never use them again for anything serious.
I tried to renew a simple .com domain and it took them 3 business days to process. Meanwhile my site expired and I lost traffic. Their support team is clueless, they kept saying it was my payment processor. But I paid with a card they accepted before. This is just bad hosting and worse service. I am leaving for good.
I cannot even begin to describe how frustrated I am with Web4Africa. I opened a support ticket about a critical server error and it took them 52 hours to reply. That is not an exaggeration. Fifty two hours. Meanwhile my website was completely down and I was losing customers left and right. Their hosting is also a disaster. The uptime is horrible and the speed is worse than a 56k modem. Trying to renew a domain with them is like waiting for paint to dry. The whole process is slow and bureaucratic and I almost lost my domain because of their delays. I would give them zero stars if I could. Stay far away from this company.
I needed reliable hosting for my blog and Web4Africa seemed like a safe bet. It was not. Their servers are slow and my site kept timing out. I tried to get help through their ticket system but the slowest response I got was over 35 hours. By then I had already solved the issue on my own. Their domain renewal process is a headache too. I tried to renew a .net and it took forever to go through. The whole experience has been a nightmare. I am switching to another provider and I will be telling everyone I know to stay away from Web4Africa. Total waste of money.
I needed to renew a domain urgently but Web4Africa's process was so slow that it expired and my site went down. Their ticket support is useless, I submitted a request for help and got no response for three days. The hosting itself is bad too, with frequent downtimes and slow load speeds. I'm really let down because I expected more from an ICANN accredited company. They clearly don't care about their customers. I'm switching to a better provider now.
I needed help migrating my website to a new host because Web4Africa's hosting was causing so many issues. Their servers were painfully slow my site took over ten seconds to load. I opened a support ticket asking for migration assistance and got no reply for eight days. Eight days of waiting while my site was barely accessible. When they finally answered they just gave me a generic link to their knowledge base. This company clearly does not care about customers. Avoid at all costs.
I had a domain that needed to be renewed urgently for my online store. Web4Africa's renewal process is a nightmare. The payment gateway failed three times for no reason and their support team took two weeks to get back to me. By that time my domain had expired and I had to pay extra to restore it. Their hosting is also terrible with constant downtime and slow page loads. I regret ever trusting them with my business. I moved everything to a better provider and it was smooth sailing.
I have been with Web4Africa for two years and it has been two years of frustration. Their support is the slowest I have ever experienced, I once had a ticket open for a week with no resolution. Domain renewal is a pain, it takes them forever to process and I have had to chase them multiple times. The hosting is just bad, my website is slow and unreliable, and they always blame it on my traffic or my code. I am finally leaving and I cannot believe I stayed this long.
I have been a customer of Web4Africa for just over a year and it has been nothing but a nightmare. Their support is the slowest I have ever dealt with, I once waited over 48 hours for a response to a critical ticket. My domain renewal took three days to process, during which my website was down. The hosting itself is terrible, my site loads like a snail and they kept blaming my files. I am moving to another provider and telling everyone I know to stay away.
Web4Africa is an ICANN-accredited domain registrar and full-suite web hosting provider established in 2002. Over more than two decades, it has expanded its infrastructure and services across multiple African countries including South Africa, Nigeria, Ghana, and Kenya, operating data centres and offering services locally to ensure performance, data sovereignty, and reliability.
Their offerings include domain registration, shared and cloud hosting, virtual private servers (VPS), SSL certificates, WordPress hosting, bare-metal servers, and backup & storage. Web4Africa emphasizes excellent local support, competitive pricing, and stable infrastructure in African markets. In July 2024, Web4Africa was acquired by HOSTAFRICA, integrating its operations under the HOSTAFRICA brand while maintaining its service commitments.
Their headquarters / physical office is located at 50 Constantia Boulevard, Quadrum Office Park, Constantia Kloof, Roodepoort, Gauteng 1709, South Africa, with postal address P.O. Box 5994, Cresta, Randburg, Gauteng 2118. Their sales and support lines are available via local South African numbers; they also serve many clients across Africa and globally via their network of data centres.
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