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Review Time
I honestly dont know how Web4Africa is still in business. I signed up for their hosting thinking it would be reliable since they have been around since 2002. Big mistake. My website loads like its stuck in the dial up era. I contacted support about it and the slowest ticket response I got was over 30 hours. By then I had already given up. Their domain renewal process is also a nightmare. I tried to renew a .org and it took forever. I ended up having to manually push it through and even then it was glitchy. The whole experience has been a huge waste of money. I will be moving to a real host as soon as my contract ends.
I needed a reliable host for my blog and thought Web4Africa would be a safe bet. Big mistake. Their hosting is so bad that my blog takes ages to load and I have had several downtimes. I tried to renew my domain and the process was a nightmare. It took over a week for the renewal to reflect and I almost lost my domain. Their support is the slowest ticket system I have ever used. I sent a message and it was ignored for days. I am just so let down. This company has no respect for customers.
I have never experienced such slow support in my life. I submitted a ticket about my hosting being down and it took them five days to respond. By then I had already moved my site to another provider. Their domain renewal system is also buggy and slow. I regret ever giving them my business. Stay away from Web4Africa.
I have never written a bad review before but Web4Africa has made me so angry that I have to warn others. Their hosting was constantly down and their response to tickets was the slowest I have ever seen. I waited nine days for a reply about why my site was down and they just said they were working on it. My domain renewal also took forever, I had to chase them for two weeks to get it done. They charged me extra fees for no reason and refused to refund anything. I finally switched to a different host and my site has been up and fast ever since. Web4Africa is a complete waste of money and time.
I have never been so frustrated with a web hosting company in my life. Web4Africa's ticket system is the slowest thing I have ever experienced. I waited over three days for a response to a simple question about my account. Three days. Their hosting is terrible as well. My website was loading so slowly that I was embarrassed to send people to it. I had constant errors and downtime. Renewing my domain was a nightmare too. The process was so slow and confusing that I almost lost my domain. I had to call them multiple times and even then it took forever. I eventually transferred everything to another company and I have been happy ever since. Avoid Web4Africa at all costs.
I tried to renew a domain with Web4Africa and it was a disaster. Their system wouldn't accept my payment, and their support took days to reply. I almost lost the domain because of their incompetence. Their hosting is also terrible, my site loaded so slow I lost visitors. The ticket system is a black hole. I'm seriously disappointed, avoid this company.
I submitted a ticket about a billing issue and it took them 4 days to respond. That's the slowest ticket response I've ever experienced. I even tried calling but no one picked up. When they finally answered the ticket they asked me for the same information I already provided. I feel like they just ignored my initial message. For a company that's been around since 2002 you'd think they'd have figured out customer service by now.
I have been using Web4Africa for my domains for a few years and every single renewal is a nightmare. They make you jump through so many steps and then they take forever to process it. My last renewal took nearly two weeks and I had to call them three times to get it done. Their support team for tickets is the slowest I have ever seen, I waited ten days for a reply about a simple question. Their hosting is also really bad, my site was always down and they never helped. I finally gave up and moved everything to another provider. I cannot believe I wasted so much money on this company.
I tried to renew a domain for my small business and it took five days to process. In that time my website went offline and I lost customers. The support team kept saying they were working on it but nothing happened. This is not the first time either. Every interaction with Web4Africa feels like pulling teeth. Their domain management is a joke and I am moving all my domains elsewhere. Do not waste your money.
I've never been so frustrated with a hosting company. Web4Africa's ticket system is painfully slow, I waited over 72 hours for a response about a simple query. Domain renewal was a nightmare, I almost lost my domain because the process was so convoluted and slow. The hosting is terrible, my site keeps timing out and the customer service is nonexistent. I feel like I've wasted my money. Do yourself a favor and find a better provider than this outdated mess.
Web4Africa is an ICANN-accredited domain registrar and full-suite web hosting provider established in 2002. Over more than two decades, it has expanded its infrastructure and services across multiple African countries including South Africa, Nigeria, Ghana, and Kenya, operating data centres and offering services locally to ensure performance, data sovereignty, and reliability.
Their offerings include domain registration, shared and cloud hosting, virtual private servers (VPS), SSL certificates, WordPress hosting, bare-metal servers, and backup & storage. Web4Africa emphasizes excellent local support, competitive pricing, and stable infrastructure in African markets. In July 2024, Web4Africa was acquired by HOSTAFRICA, integrating its operations under the HOSTAFRICA brand while maintaining its service commitments.
Their headquarters / physical office is located at 50 Constantia Boulevard, Quadrum Office Park, Constantia Kloof, Roodepoort, Gauteng 1709, South Africa, with postal address P.O. Box 5994, Cresta, Randburg, Gauteng 2118. Their sales and support lines are available via local South African numbers; they also serve many clients across Africa and globally via their network of data centres.
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