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Review Time
I have been with Web4Africa for about three years and I honestly regret every single day I stayed. Their ticket system is without a doubt the slowest I have ever dealt with in my entire life. I once opened a support ticket about a critical issue with my site being down and it took them over 48 hours to even acknowledge it. By that time I had already moved my site elsewhere. The domain renewal process is a joke too. I tried to renew a simple dot com domain and it took nearly a week before it actually went through. Meanwhile my site was showing as expired and I lost a ton of traffic. Their hosting has been nothing but problems from the start. Constant downtime and speeds that make dial up look fast. Save your money and go with anyone else seriously anyone else.
I wish I had read reviews before using Web4Africa. Their hosting is terrible, my site was down for hours at a time and their support never helped. The slowest ticket system I've ever dealt with, I waited almost a week for a reply. Even renewing a simple domain turned into a nightmare because they were so slow to process it. I feel like they just take your money and ignore you. Don't make the same mistake I did.
I tried to renew my domain name a month before it expired. It took Web4Africa three weeks to process it. My site was down for two days because of their slow domain renewal. Their support kept giving me excuses like system upgrades and technical issues. I am fed up with this company. Their hosting is also slow and unreliable. I am moving all my services to a better provider as soon as I can.
I signed up for Web4Africa hoping for decent hosting but it's been a disaster from day one. The website is clunky, the control panel is outdated, and the support is a joke. I submitted a ticket about a critical error and it took them nearly a week to even acknowledge it. The domain renewal process is also painfully slow, I had to manually intervene just to keep my domain from expiring. My site loads like a snail and I've had multiple outages. This company seems stuck in 2002, not worth the money at all.
I've been a customer for about a year and I can't believe how terrible the support is. My site went down and I submitted a ticket. It took them over 48 hours to even acknowledge it. The slowest ticket response I've ever seen from any company. When they finally replied, they gave me a generic copy paste answer that didn't even address my issue. I had to follow up three times to get a real human to look at it. Absolutely infuriating.
I do not usually write reviews but I have to warn others about Web4Africa. Their hosting is bad, my website loads so slowly that visitors probably think it is broken. I opened a ticket about it and it was the slowest ticket response ever. They did not get back to me for over a week. And their domain renewal is a joke, I had to chase them for days to get it done. I feel like I have been scammed. Do not fall for their old reputation, they clearly do not care about customers anymore.
Where do I even start with Web4Africa? I signed up for their hosting package thinking I would get reliable service but it has been nothing but problems. The hosting is bad, my email stopped working and my site went down multiple times. When I tried to get help I submitted a ticket and it was the slowest ticket I have ever dealt with. No one replied for days. Then I needed to renew my domain and it took forever. Their system would not let me pay and their support was useless. I am so frustrated. I feel like I wasted my money and time.
I had been with Web4Africa for over a year when I tried to renew my domain. I paid immediately but they took ten days to process it. In that time my domain expired and someone else bought it. Their support was useless, they just blamed me and said it was my fault. The slow ticket system meant I couldn't even escalate the issue quickly. I'm heartbroken because that domain was my business. I will never trust them again.
My domain was about to expire and I tried to renew but their system just errored out. I opened a ticket and got an auto reply, nothing else for 4 days. That is the slowest ticket response I have ever gotten. Their hosting is also bad, my email stopped working and they said it was my fault. I am moving all my domains out.
I have been a loyal customer since 2019 but lately their service is trash. The slowest ticket I submitted about downtime took 8 days to get a real reply. And my domain renewal got stuck in some queue for no reason. Their hosting plans are oversold, my site crawls during peak hours. They used to be decent but now they are just greedy.
Web4Africa is an ICANN-accredited domain registrar and full-suite web hosting provider established in 2002. Over more than two decades, it has expanded its infrastructure and services across multiple African countries including South Africa, Nigeria, Ghana, and Kenya, operating data centres and offering services locally to ensure performance, data sovereignty, and reliability.
Their offerings include domain registration, shared and cloud hosting, virtual private servers (VPS), SSL certificates, WordPress hosting, bare-metal servers, and backup & storage. Web4Africa emphasizes excellent local support, competitive pricing, and stable infrastructure in African markets. In July 2024, Web4Africa was acquired by HOSTAFRICA, integrating its operations under the HOSTAFRICA brand while maintaining its service commitments.
Their headquarters / physical office is located at 50 Constantia Boulevard, Quadrum Office Park, Constantia Kloof, Roodepoort, Gauteng 1709, South Africa, with postal address P.O. Box 5994, Cresta, Randburg, Gauteng 2118. Their sales and support lines are available via local South African numbers; they also serve many clients across Africa and globally via their network of data centres.
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