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Review Time
I've been with Web4Africa for about six months and I'm completely fed up. The hosting performance is abysmal, my site takes forever to load and goes down randomly. Their support tickets are a joke, I've had to wait up to four days for a response on simple issues. Domain renewal is also a slow and painful process, I had to manually confirm things multiple times. I'm moving my business elsewhere as soon as possible. This company is a waste of money.
My domain renewal should have been simple but Web4Africa made it a nightmare. Their ticket system is the slowest, I waited days for a response. The hosting is also bad, my site was slow and crashed regularly. I've lost business because of their incompetence. I'm leaving them as soon as possible.
I've been with Web4Africa for a while, but this year their domain renewal process was a disaster. It took them five days to process, and I had to contact support multiple times. Their hosting is also super slow, and their ticket system is the slowest I've ever seen. I'm done with them, going to a real hosting company.
I needed a simple domain renewal for a client and I thought Web4Africa would handle it fine. I was so wrong. Their system is clunky and it took nearly a week for the renewal to process. My client was freaking out because their site was down. On top of that their hosting is garbage. I have a basic WordPress site that loads like a snail on their servers. I tried to open a support ticket about the speed issues and it was the slowest ticket response I have ever experienced. It took them over 40 hours to reply and all they said was to clear my cache. Real helpful. I regret ever signing up with them.
I honestly do not understand how Web4Africa is still in business. I tried to transfer a domain to them and it was an absolute mess. Their support is the slowest I have ever encountered. After a week of waiting I gave up and went elsewhere. Their hosting is also terrible. Do not waste your time with this company.
I have been using Web4Africa for about three years because a friend recommended them but I regret it. Their domain renewal process is terrible, they make it confusing on purpose so you miss the renewal date and then they charge you a penalty. My last renewal took over a week to process and I had to open three tickets before someone even looked at it. Their hosting is also really slow and my site kept going down during traffic spikes. I tried to cancel my hosting and they ignored my emails for two weeks. Now I am stuck with them for another year because they locked me in. Do not waste your time with this company.
I should have known better than to trust Web4Africa. Their support is the slowest I have seen, I had a ticket that took over a week to get a real answer. Domain renewal is a nightmare, my domain was stuck in pending for days and I lost email because of it. The hosting is just bad, my site loads slowly and crashes often. They promise good service but deliver nothing. I am switching to a better host and I hope everyone reads this before making the same mistake.
I signed up for Web4Africa because I wanted to support a local provider but I seriously regret it. Their hosting is just bad, my site is always slow and I have had multiple outages. The worst part is their domain renewal system. I tried to renew a .co.za and it was a mess. The payment kept failing and support was useless. Their ticket system is the slowest I have ever seen, it took them a week to reply to my initial query. By the time they fixed things, my domain had expired and I had to pay extra to get it back. I am so frustrated. I cannot recommend this company to anyone. Save yourself the trouble and go with a more reputable provider.
I moved my small business website to Web4Africa because a colleague said they were reliable but it was the worst decision. Their hosting was so bad that my site would crash every afternoon and their support team never answered my tickets. I counted and my average response time was about 8 days which is insane for a hosting provider. When I tried to renew a domain they made me fill out a form and then wait a week for them to process it. By the time the renewal went through my domain had already expired and I almost lost my email. I am now with a different company and my site has never been faster. Web4Africa is a disaster.
I've been using Web4Africa for a few years but this year was the breaking point. My domain was set to auto renew but they didn't process it. I only found out when my site went offline. Their slow ticket system meant I had to wait three days just to get someone to tell me they'd fix it. Meanwhile my email was bouncing and I lost important client communications. The whole experience was stressful and unprofessional. I'm moving all my domains elsewhere.
Web4Africa is an ICANN-accredited domain registrar and full-suite web hosting provider established in 2002. Over more than two decades, it has expanded its infrastructure and services across multiple African countries including South Africa, Nigeria, Ghana, and Kenya, operating data centres and offering services locally to ensure performance, data sovereignty, and reliability.
Their offerings include domain registration, shared and cloud hosting, virtual private servers (VPS), SSL certificates, WordPress hosting, bare-metal servers, and backup & storage. Web4Africa emphasizes excellent local support, competitive pricing, and stable infrastructure in African markets. In July 2024, Web4Africa was acquired by HOSTAFRICA, integrating its operations under the HOSTAFRICA brand while maintaining its service commitments.
Their headquarters / physical office is located at 50 Constantia Boulevard, Quadrum Office Park, Constantia Kloof, Roodepoort, Gauteng 1709, South Africa, with postal address P.O. Box 5994, Cresta, Randburg, Gauteng 2118. Their sales and support lines are available via local South African numbers; they also serve many clients across Africa and globally via their network of data centres.
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