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Review Time
I can't believe I paid for this service. Web4Africa's customer service is the slowest I have ever seen. My domain renewal was overdue because their system wouldn't process my payment and it took them five days to reply to my ticket. By then my site was down. The hosting is bad, constant downtime and slow load times. Stay away from this company.
I needed to renew my domain and transfer it to another registrar but the process was a nightmare. Their ticket system is the slowest I've encountered. I waited five days for a reply about a simple domain renewal. When they finally got back to me, they asked for information I already provided. The hosting is also bad. My website loads like it's stuck in mud. I wouldn't recommend Web4Africa to anyone who values their time.
I have been with Web4Africa for a few months and I regret every single day. Their hosting is so slow that I have to wait for pages to load even on a basic site. I contacted them about it and the slowest ticket response took over 48 hours. That is unacceptable for any business. Their domain renewal process is also a joke. I tried to renew a domain and it glitched out. Took me days to get it sorted. I would not recommend them to anyone. If you need a host or domain registrar look elsewhere. There are way better options out there.
I needed to renew my domain quickly for a project deadline but Web4Africa made it impossible. Their system was so slow I thought it was frozen. It took multiple attempts and calls to get it done. Their hosting is just as bad. I have experienced frequent outages and terrible load times. When I tried to complain through a ticket I got the slowest responses ever. They clearly don't care about customers.
I do not usually write reviews but I need to warn people. Web4Africa has the slowest ticket support in the industry. I submitted a technical issue about my hosting being down and it took them five days to get back to me. Five days! My site was inaccessible the whole time and I lost a lot of potential sales. And when they finally did respond, the solution they gave did not even work. Their hosting is also terrible, my site is constantly slow and I get 500 errors all the time. I tried to renew a domain with them and it was a nightmare, the whole process took forever. Honestly, I am disgusted with the level of service. I would give zero stars if I could.
I signed up for Web4Africa thinking since they are ICANN accredited and have been around since 2002 they'd be reliable. Boy was I wrong. Their hosting is absolutely terrible. My site kept going down every single day and when I opened a ticket about it I got the slowest response ever. It took them five days to even acknowledge my issue. I lost customers and money because of this. I cannot believe how bad their service is.
I submitted a support ticket about a critical hosting issue and waited five days for a reply. Five days! By then my website was completely down and I had to switch to another provider. The hosting itself was slow and unreliable, pages took forever to load. I can't believe they call themselves a professional service. Their slow domain renewal process is also a headache, I've had domains expire because they took forever to process payments. Honestly just avoid them.
I signed up for their business hosting and it has been a disaster. Pages take forever to load, the control panel is buggy, and when I reported the slowest ticket they closed it without fixing anything. Domain renewal is a joke, it takes a week to process. I feel ripped off. Go with a real provider.
I tried Web4Africa because a friend recommended them but I wish I hadnt listened. Their hosting is consistently slow. My site takes forever to load and it often goes down without warning. I reached out to support about the downtime and it took them over 24 hours to reply. That is the slowest ticket response I have ever dealt with. Their domain renewal process is also painfully slow. I renewed a domain and it took four days to update. Four days! In that time my site showed a parked page and I lost visitor trust. For a company thats been around for over 20 years youd think theyd have their act together. They dont.
I've been waiting three days for a reply on a simple question about DNS settings. That's the slowest ticket response I've ever had from any company. I even tried their live chat but it was offline. For a business that relies on the internet you'd think they'd have better support. I'm honestly shocked at how bad they are. Don't waste your time.
Web4Africa is an ICANN-accredited domain registrar and full-suite web hosting provider established in 2002. Over more than two decades, it has expanded its infrastructure and services across multiple African countries including South Africa, Nigeria, Ghana, and Kenya, operating data centres and offering services locally to ensure performance, data sovereignty, and reliability.
Their offerings include domain registration, shared and cloud hosting, virtual private servers (VPS), SSL certificates, WordPress hosting, bare-metal servers, and backup & storage. Web4Africa emphasizes excellent local support, competitive pricing, and stable infrastructure in African markets. In July 2024, Web4Africa was acquired by HOSTAFRICA, integrating its operations under the HOSTAFRICA brand while maintaining its service commitments.
Their headquarters / physical office is located at 50 Constantia Boulevard, Quadrum Office Park, Constantia Kloof, Roodepoort, Gauteng 1709, South Africa, with postal address P.O. Box 5994, Cresta, Randburg, Gauteng 2118. Their sales and support lines are available via local South African numbers; they also serve many clients across Africa and globally via their network of data centres.
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