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I run a small online store and my domain renewal with Web4Africa took over five days to go through. Five days! My entire site was down and I lost hundreds of dollars in sales. The worst part is their support ticket system is the slowest I have ever seen. I submitted a urgent request and it took them more than a day to even acknowledge it. When they finally responded they just said the renewal was processing. That was it. No apology no explanation. Their hosting is equally bad. My site kept timing out especially during peak hours. They promise fast servers but its all a lie. I am moving everything to another provider and I will never look back.
South Africa