PayPal

5
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Brandon
Terrible experience with PayPal

I've had a terrible experience with PayPal. Their customer service is non-existent and they seem to have no interest in resolving issues. I've been trying to get a refund for a fraudulent transaction for weeks now, but all I get are automated responses.
PayPal has been a huge disappointment. They froze my account without any warning, citing suspicious activity. Despite providing all the necessary documents and information, my account is still locked. This has caused a lot of inconvenience and financial stress.

5
Date of experience: Sep 18, 2025

Business Details

  • PayPal Holdings Inc is a U.S.-based global fintech company founded in 1998, headquartered in San Jose, California. PayPal provides digital payment, wallet, merchant services, and credit products across ~200 markets. In Q2 2025, it reported net revenue of $8.3 billion (↑5% YoY), GAAP net income of $1.26 billion ($1.29 EPS, ↑20%), and adjusted EPS of $1.40 (↑18%). Total Payment Volume (TPV) reached $443.5 billion (↑6%) and transaction margin dollars hit $3.84 billion (↑7%). Venmo revenue rose ~20%, with full-year EPS guidance raised to $5.15–5.30.

  • Location
    San José, United States
  • Email
    investorrelations@paypal.com
  • Phone
    +1 408 967 1000

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