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PandaBuy (legal entity: Panda (UK) Technology Co., Limited, among others) is a cross-border e-commerce/shipping agent that helps customers outside China purchase items from Chinese e-commerce platforms or directly from product sources in China, and facilitate shipping, consolidation, and delivery.
The platform is headquartered (registered) in London, United Kingdom (Flat 107, 25 Indescon Square, London E14 9DG), but its operations are tied to Chinese supply/warehousing/shipping sources, including suppliers and warehouses in Hangzhou and elsewhere.
Customers of PandaBuy can contact support via email, phone, live-chat or support tickets; they offer services like international shipping, freight forwarder style services, order tracking, and refunds/returns, according to their policies. Note: there have been regulatory/legal issues/public scrutiny related to the sale of counterfeit / replica goods via some items on the platform.
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