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I have been a customer for a couple of years and my experience is mixed. The uptime is moderate and the hosting is average. I would not say it is unreliable but it isn't blazing fast either. The real issue is the cost. The high domain registration fees and expensive hosting renewal costs add up. And the high tax charges hosting service feels like a money grab. I also had a random account suspension issue last year and their support was inconsistent during that time. Some agents were helpful, others were not. The VPS hosting is acceptable for basic use. Overall, I would call them a fair performance hosting company but they are just too expensive for what you get.
Nigeria